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Terms of service for digital property services

Effective from 1 November 2026

1. Service provider

The services are provided by F.H. Dawo, ul. Jana Sabały 49, 31-479 Kraków, Poland, NIP 679-153-02-80, e-mail: f.h.dawo@gmail.com (“we”). These terms apply to the services described on fhdawo.eu in the property services section.

2. Services

  1. We offer: listing photo retouching (up to 20 photos), ready-to-post listings, listing descriptions, videos made from the edited photos, renovation visualisations of a room, listing translation and neighbourhood descriptions. The scope of each service is described on the pricing page.
  2. We work with the photos, texts and address provided by the client. We do not take photographs on site.
  3. We write listing descriptions and ready-to-post listings based on the information provided by the client. The client is responsible for its accuracy (e.g. size, price, rent, legal status) and checks the text before publishing. The client publishes the listing; we do not log in to the client’s portal accounts.
  4. A renovation visualisation shows how a room could look. It is an illustration, not a building design or a commitment regarding renovation costs.
  5. Retouching does not change the permanent features of the property (layout, windows, fittings, the view from the window) and does not hide defects that a buyer or tenant should be able to see.

3. Orders

  1. The client may first send up to 3 photos or a link to one listing free of charge. We return them retouched as a sample, with no obligation.
  2. Orders can be placed via WhatsApp, by e-mail or by paying for a service through a payment link on the website. The contract is concluded when we confirm the order by message.
  3. Before we send the full-quality files, the client may receive a watermarked preview of the complete work.
  4. Work is usually completed within 2 working days of receiving all materials and payment. For larger orders, we state the deadline in the confirmation.

4. Prices and payment

  1. Prices are shown on the website. Prices in Polish złoty include 23% VAT; for businesses we also show the net amount.
  2. Prices in euros and US dollars are final prices. Businesses outside Poland are invoiced without Polish VAT (reverse charge) if they provide an EU VAT number or another company tax number.
  3. Online payments are processed by Stripe (card, BLIK, Apple Pay, bank transfer and other methods shown at checkout). Businesses we work with regularly may pay by bank transfer against an invoice.
  4. Regular clients can receive a discount code to enter when paying online.
  5. We issue an invoice for every payment and send it by e-mail.

5. Delivery of files and revisions

  1. We send the finished files by e-mail, via WhatsApp or as a download link.
  2. The price includes free revisions requested within 7 days of delivery, provided they fall within the scope of the order.

6. Rights to the photos

  1. The client confirms that they hold the rights to the photos and texts they send and are entitled to have them edited.
  2. Once payment is made, the client may use the finished files without restriction, including publishing them in listings and on social media.
  3. We publish examples of our work on our website only with the client’s consent.

7. Complaints

  1. Complaints can be sent by e-mail to f.h.dawo@gmail.com. Please describe what the complaint concerns and what you expect from us.
  2. We reply within 14 days. If the complaint is justified, we correct the files or refund the defective part of the service.

8. No refunds once the service is performed

  1. Our services are digital and made exclusively to order, using each client’s own photos and details. Before paying, the client receives a free sample and can view a watermarked preview. For this reason, once the service has been performed and the files delivered, we do not accept returns or cancellations.
  2. By paying, the client asks us to start work before the 14-day withdrawal period has ended and acknowledges that they lose the right of withdrawal once the service has been fully performed and the files delivered (Art. 38(1)(1) and (13) of the Polish Consumer Rights Act). The client confirms this consent at payment.
  3. When paying online, consumers confirm this request in a separate field of the payment form.
  4. Before we start work, a consumer (or a sole trader for whom the order is not of a professional nature) may cancel without giving a reason by sending us an e-mail. In that case we refund the full payment. If they cancel while work is in progress, we refund the price minus the part of the service already performed.
  5. The no-refund rule does not affect complaints: if the files are defective, we will correct them or refund the money in line with section 7.
  6. If we are unable to fulfil an order, we refund the full payment.
  7. Refunds are sent within 14 days using the same payment method the client used.

9. Personal data

How we process personal data is described in our Privacy policy.

10. Final provisions

  1. Consumers may obtain free assistance from their local (municipal or district) consumer ombudsman in Poland or from the regional office of the Polish Trade Inspection authority.
  2. These contracts are governed by Polish law. This does not deprive consumers of the protection granted to them by the law of the country where they live.
  3. These terms may change. Each order is governed by the version in force on the day it is placed.